Customer Service 101 – Allowing Contempt to Creep In

Customer Service is a Skill

This is one of my pet peeves.  It’s something I really don’t like but I’ve seen it happen over and over again.  When a business hires a new person that person needs to be trained.  There are all kinds of things the person will need to learn especially if they have never worked in that … Read moreCustomer Service 101 – Allowing Contempt to Creep In

Customer Service 101 – Things Not to Say to a Customer

Job information and life coaching

Good customer service is a must for the vast majority of jobs.  So many people who provide customer service just don’t understand how truly important it is.  You should be courteous, polite and attentive to your customer.  You should do what you can to help them get what they need or help them to solve … Read moreCustomer Service 101 – Things Not to Say to a Customer